A Commitment to Customer Service

When you become a New England Life Care patient, you become part of the New England Life Care family. From your first home or hospital room visit to your last phone call on service, you will always know our priority is you. Once you become a member of a New England Life Care infusion therapy program, you will:

• Receive hands-on training from our infusion therapy clinicians
• Have all necessary specialty pharmacy deliveries arrive at your home on schedule
• Get regular calls from our professional home infusion therapy teams, based in Woburn MA, Concord NH, and Portland ME.
• Collaborate with your infusion therapy team to develop a plan of care that is focused on your unique needs and goals with a focus on flexibility and quality of life
• Have your healthcare coverage verified and secured

Ways We Communicate – Customer Service

Communication Guide

Forms of Communication that NELC Uses:
Phone/Email/Text/Virtual Care Assistant/Citrus Patient Portal