Presentations and Videos
Keynote Address: Gregg Meyer, MD, MSc
Technology Enabled Innovations in Care Delivery: Jared Conley, MD, PhD, MPH
Lessons Learned in Patient Flow Management: Margaret Georgia, BSN, MBA, RN, CCM and Melissa Borrows, BSN, RN
Evolution of the Site of Care – Provider, Payer and Patient Perspectives: Mary Beth Erwin, MPH, RPh, Dan Henderson, MD and Matt Cohen
Substance Use Disorders (SUDS)/ Patients Who Inject Drugs (PWID) Programs Five Years Out: Colleen Kershaw, MD, Sarah Mullins, CRSW , Christopher Wellins, MD, Courtney Pladsen, DNP, FNP, RN, Alain Loriaux, RPh and Peng Cheng Li, PharmD
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Eric Weil, MD, FACP
Chief Medical Officer, Clinical Services
Eric M. Weil, MD, graduated from the University of Medicine and Dentistry, New Jersey Medical School and completed his Residency Training in Internal Medicine at Beth Israel Hospital in Boston. His clinical home for twenty years was the Massachusetts General Hospital, Revere HealthCare Center, where he delivered care as a primary care physician. During his tenure in the organization, Dr. Weil served as Chief for the medicine practice and has chaired the city’s Board of Health. He has been a local, regional, statewide and national leader on a multitude of Educational, Primary Care, Care Coordination and Community Based initiatives.
Dr. Weil’s career has been driven by a desire to make healthcare systems successful. In 2006, he implemented a Medicare Demonstration Project that successfully coordinated the care for medically complex and high-risk Medicare patients. This program demonstrated significant positive outcomes and later became one of the cornerstones of the Population Health Strategy for Partners Healthcare.
From 2008-2016, he served as Associate Chief for Clinical Affairs for the MGH General Medicine Unit. Concomitantly, he was an Associate Medical Director for the Massachusetts General Physician’s Organization, overseeing all infrastructure and strategy for Primary Care at the institution. Most recently, he served as Chief Medical Officer for Primary Care within the Partners Healthcare Center for Population Health, focusing full time on the portfolio of strategies to advance the Population Health strategies of the organization, inclusive of development of the Partners Medicaid ACO.
He is currently Chief Medical Officer of Clinical Services at Care Medical. He also delivers care at BIDMC as a Primary Care Physician within the Division of General Medicine.
Gregg Meyer, MD, MSc
President of Community Division Executive Vice President of Value-Based Care
Mass General Brigham
Gregg S. Meyer, M.D., MSc, is the President of the Community Division and Executive Vice President of Value Based Care for Mass General Brigham. He is responsible for two of Mass General Brigham’s hospitals – Newton-Wellesley Hospital and Salem Hospital–where he previously served as interim President, as well as Mass General Brigham Home Care and Mass General Brigham Community Physicians. Dr. Meyer is also responsible for building and leading a best-in-class Value Based Care Program by leveraging Mass General Brigham’s health insurance organization – AllWays Health Partners – and the Population Health Management initiatives across Mass General Brigham’s academic medical centers, community hospitals, primary care physicians and ambulatory care and urgent care sites.
Previously, Dr. Meyer was the Chief Clinical Officer of Mass General Brigham. In this role, he was responsible for the overall direction, operations and management of system aspects of health care delivery throughout the Mass General Brigham system. Dr. Meyer is also a Professor of Medicine at Massachusetts General Hospital and Harvard Medical School.
Before returning to Mass General Brigham, Dr. Meyer served as the Chief Clinical Officer and Executive Vice-President for Population Health at Dartmouth-Hitchcock Medical Center and the Senior Associate Dean for Clinical Affairs and Paul B. Batalden Professor and Chair at the Geisel School of Medicine. While there, he provided clinical leadership to Dartmouth-Hitchcock’s efforts to create a sustainable health system to serve northern New England and serve as a national model.
Prior to going to Dartmouth-Hitchcock, Dr. Meyer served as Senior Vice President for the Edward P. Lawrence Center for Quality and Safety at the Massachusetts General Hospital and Massachusetts General Physicians Organization (MGPO). A national leader in the area of quality and safety, Dr. Meyer led the multi-faceted efforts of the MGH/MGPO in quality and safety. He also led the care redesign efforts at Mass General, which aim to improve both the quality and efficiency of care for common clinical conditions and chaired the committee charged with defining the future of clinical information systems for Partners HealthCare (now Mass General Brigham).
Prior to that role, Dr. Meyer served as the Medical Director of the MGPO, the largest physician group practice in New England. As a practicing internist, Dr. Meyer provided leadership to the MGPO’s medical management efforts. He also developed novel approaches to payment for performance and led a team that created a care management program for vulnerable Medicare beneficiaries, which has been cited by the Congressional Budget Office as one of the few CMS Demonstration programs that measurably improved quality while generating real savings to the health care system.
Dr. Meyer was previously the Director of the Center for Quality Improvement and Patient Safety at the Agency for Healthcare Research and Quality (AHRQ). While there, he was responsible for conducting and supporting research on the measurement, improvement and reporting of health care quality including clinical performance measurement, patient safety issues and consumer surveys. He took the lead position in articulating the Department of Health and Human Service’s quality and safety agenda, and coordinating activity with other federal and non-governmental entities. He has served on numerous key health care boards and committees including the Joint Commission’s Board of Commissioners, National Committee for Quality Assurance’s Committee on Performance Measurement, the World Health Organization’s Scientific Peer Review Group on Health Systems Performance Assessment, Institute of Medicine and National Academy of Medicine panels, the Commonwealth of Massachusetts Payment Reform Advisory Committee, the National Patient Safety Foundation’s Board of Directors, the Special Medical Advisory Group for the Department of Veterans Affairs, the Board of Directors of Virginia Mason Medical Center and NASA’s Medical Policy Board.
Before his tenure at AHRQ, Dr. Meyer was an Associate Professor at the Uniformed Services University of the Health Sciences (USUHS) where he served as Division Director for General Medicine, coordinated the design and analysis of the Department of Defense’s National Quality Management Project and developed curricula for senior military medical leaders in quality improvement, which he continues to teach for the Department of Defense. While at USUHS, Dr. Meyer was an active duty Medical Corps officer and Colonel in the United States Air Force.
Dr. Meyer is a Phi Beta Kappa and summa cum laude graduate of Union College and magna cum laude graduate of Albany Medical College. He earned a master’s degree at Oxford University where he was a Rhodes Scholar. In addition, he holds a master’s degree from the Department of Health Policy and Management from the Harvard School of Public Health. Dr. Meyer also served as a fellow in the U. S. Senate Labor and Human Resources Committee’s health office. He has authored over 150 articles, editorials, chapters and monographs and is board certified in Internal Medicine practicing adult primary care.
Jared Conley, MD, PhD, MPH
Healthcare Transformation Lab
MGH / Harvard Med School
MGH Home Hospital
Dr. Jared Conley is an emergency physician at Massachusetts General Hospital and Harvard Medical School. He serves as the Associate Director of the MGH Healthcare Transformation Lab, where he leads a team of clinicians and engineers to enhance the quality and affordability of acute healthcare through technology and innovation. He additionally serves on the leadership team for MGH’s Home Hospital program and as the Medical Advisor for the World Hospital at Home Community.
His work has been featured in various medical journals, including the New England Journal of Medicine Catalyst, JAMA Internal Medicine, and Stroke. He completed a joint MD/PhD program at Case Western School of Medicine, as well as received an MPH from The Dartmouth Institute. His clinical training was obtained at Harvard (MGH/BWH) and he completed a fellowship in healthcare delivery innovation at Stanford University.
Margaret Georgia, BSN, MBA, RN, CCM
Director of Case Management
Dartmouth-Hitchcock Medical Center
Margaret Georgia has been a nurse since 1980, receiving her BSN from Adelphi University and her MBA in 1987. Working in case management for twenty-two years, Margaret has spent the last eighteen years at Dartmouth Health where she is currently the Director of Care Management.
Melissa Borrows, BSN, RN
Director of Business Development
New England Life Care
Melissa Borrows joined NELC in 2014 as a Clinical Nurse Liaison and soon after transitioned to the Partnership Development team. Today, Melissa serves as Director of Business Development overseeing the implantation of the Care Coordination Resource Center (CCRC) model in member hospitals across the organization. Melissa has been a nurse since 2010 receiving her BSN from Massachusetts College of Pharmacy and Health Sciences and a BS in Medical Biology from the University of New England.
Mary Beth Erwin, MPH, RPh
Chief Pharmacy Officer
Blue Cross Blue Shield of MA
Mary Beth Erwin, MPH, RPh is the Vice President and Chief Pharmacy Officer at Blue Cross Blue Shield of Massachusetts with responsibility for all medication management programs, PBM relationship and strategic initiatives in both the pharmacy and medical benefit. She began her career at BCBSMA in 2004 and has held several positions within the Pharmacy team to include clinical reviewer, director of pharmacy operations and, most recently, the senior director of Pharmacy services where she oversaw both the day to day operations and the strategic planning for the team.
Mary Beth received her BS in Pharmacy at the University of Connecticut and her Master’s in Public Health Practice from the University of Massachusetts- Amherst. She holds pharmacist licensure in both Massachusetts and Rhode Island. Prior to coming to BCBSMA, she worked as a retail pharmacist as well as a clinical pharmacist in the long-term care and home infusion settings. Outside of work, Mary Beth enjoys spending time with her husband, three girls and dog.
Dan Henderson, MD
Chief Medical Officer, instED
Commonwealth Care Alliance
Dan Henderson is a physician-improver with a background in primary care and front-line quality improvement. Dan serves as Chief Medical Officer of instED, New England’s longest-running mobile integrated health provider and a subsidiary of Commonwealth Care Alliance, a Boston-based not-for-profit payor-provider organization serving people with complex needs.
Prior to joining instED, Dan was a PCP and hospitalist at the Massachusetts General Hospital, where he was also an innovation fellow and director of the Mass General-Brigham quality academy. Dan attended the University of Connecticut School of Medicine and completed residency at Columbia/New York-Presbyterian Hospital, where he was also the hospital’s Resident Patient Safety Officer.
Matt Cohen is thirty-six years old living in Andover, MA with his wife, Natalie, five-year-old identical twin daughters, Eva and Iris, and English Cocker Spaniel, Wally. Professionally, he is a Senior Manager at SB360 where he determines asset values and strategies for targeted dispositions and investment opportunities across the retail, wholesale, and manufacturing sectors.
Matt was diagnosed with Crohn’s disease at the age of ten, and eventually landed on an IV infusion of Infliximab (originally Remicade, recently switching to Inflectra) every six to eight weeks as a way to treat his illness. After years of only receiving his treatments at hospitals/infusion clinics, Matt worked with his doctors to find alternative treatment options to avoid hospitals upon the emergence of the COVID pandemic. These discussions lead to Matt to home infusions and NELC. Given the ease, safety, and convenience of at-home infusions, Matt has made this his (significantly) preferred method of receiving his infusions.
Colleen Kershaw, MD
Medical Director of Outpatient Parenteral Antimicrobial Program
Assistant Hospital Epidemiologist
Dartmouth-Hitchcock Medical Center
Colleen Kershaw was born and raised in rural northeast Ohio, and attended The Ohio State University for undergraduate studies. She received her MD from Georgetown University School of Medicine, and went on to complete Internal Medicine residency as well as Infectious Disease fellowship at Beth Israel Deaconess Medical Center in Boston, where her academic focus centered on medical education. She also completed a fellowship in Global Health through the Botswana-Harvard Partnership with Beth Israel Deaconess and Scottish Livingstone Hospital in Botswana.
Her clinical interests are broad in general infectious disease but in particular include care of underserved and marginalized populations, with a focus on the intersection of infectious disease and substance use disorders. She has training and interest in medical education as well as quality improvement work, and currently serves as the Medical Director for the Outpatient Parenteral Antimicrobial Program at Dartmouth-Hitchcock Medical Center as well as the Director for Medical Student Coaching at Dartmouth’s Geisel School of Medicine.
Sarah Mullins, CRSW
Dartmouth-Hitchcock Medical Center
Sarah Mullins graduated from Springfield College in 2012 with her bachelor’s degree in social work, and has been living in the Upper Valley for the last seven years. Currently working as a Recovery Coach at Dartmouth Hitchcock Medical Center in Lebanon, NH. Sarah is a member of the psychiatry department’s Behavioral Intervention Team (BIT). Sarah and other team members see patients who have been admitted to the hospital, for a variety of medical reasons that also have a SUD or other mental health diagnosis.
Sarah has been involved with the PWID project since its development in May of 2020; she continues to work closely with the Infectious Disease department as the PWID OPAT program is now considered standard of care for this population. With a particular interest in policy change, Sarah has also been a Study Advisory Committee Member for the Mom’s in Recovery MORE Study, defining optimal health care for pregnant and parenting women with OUD, since January of 2019. Sarah recently received her CRSW license (certified recovery support worker) and plans on pursuing her LADC and MSW.
Courtney Pladsen, DNP, FNP-BC
Director of Clinical and Quality Improvement
National Health Care for the Homeless Council
Courtney Pladsen DNP, FNP-BC is the Director of Clinical and Quality Improvement at the National Health Care for the Homeless Council. Dr. Pladsen leads initiatives to improve the delivery of primary care, substance use treatment, and mental health care nationally. She directs training and quality improvement initiatives and contributes to research and policy recommendations on emerging clinical issues affecting people experiencing homelessness.
Christopher Wellins, MD
Senior Medical Director of Utilization Management
Maine Medical Center
Cape Elizabeth Internal Medicine
Chris Wellins received his BS in Biology from Duke University where he focused his studies on Marine Biology. After graduation he spent two years at the Duke University Marine Lab where he was a lab technician and studied olfaction in the Ghost Crab, a nocturnal land crab. He went on to graduate from the University of Vermont College of Medicine and completed internship and residency at Maine Medical Center (MMC). During residency he completed a Masters in the Evaluative Clinical Sciences from Dartmouth College. After completing his training he joined the Greater Portland Medical Group (now Maine Medical Partners) in Cape Elizabeth. He has had varied and growing administrative responsibilities at MMC in the past including Co-Chairing the Medication Safety, Order Set Review, and Patient Safety Committees. He is a founding member and co-chair of the Long Stay Intervention Workgroup at MMC. He currently serves as the Senior Medical Director of Utilization Management at Maine Medical Center and runs the Physician Advisor Program which provides services to all Maine Health Hospitals. Chris continues to practice Internal Medicine part time at Cape Elizabeth Internal Medicine. He stays in touch with his love of the ocean by serving as the Chief Medical Officer for Sailing Ships Maine. When he is not working he enjoys playing squash and being on the ocean.
Alain Loriaux, RPh
Director of Pharmacy
New England Life Care
Alain Loriaux, RPh is the Director of Pharmacy for New England Life Care (Canton) responsible for planning, organizing, and directing the overall operation of Pharmacy Services since the Canton Branch opened in 2018. He began his career at NELC in 2010 as a graduate intern/pharmacy technician. He holds pharmacy licenses in Massachusetts as well as New Hampshire. Alain is a graduate of MCPHS. His fields of interest include post-acute care, healthcare education, and healthcare access and affordability.
Peng Cheng Li, PharmD
New England Life Care
Peng Cheng Li, Rph is a Clinical Pharmacist for New England Life Care (Canton) with responsibility of serving as a clinical resource for the patient’s healthcare team by providing recommendations on different drug therapies, monitoring patient lab values based on their medication, and provide education in the preparation of sterile and non-sterile medications. Peng got his Doctorate of Pharmacy at the Massachusetts College of Health Sciences University. He holds pharmacist licensure in Massachusetts. Prior to working at New England Life Care, he worked as a pharmacist in the retail setting. Currently, he is working as a retail and clinical pharmacist, as well as in academia at his former university as an adjunct faculty. His hobbies include cooking, indulging himself on different cuisines, listening to music and traveling.