Patients
When to Call New England Life Care
**If you have a MEDICAL EMERGENCY, call 911**
- Problems with your equipment: Call New England Life Care and ask to speak with a nurse.
- Problems with or questions about your IV catheter or feeding tube: Call your VNA nurse or New England Life Care nurse.
- Use of more than expected amount of supplies or medications: Call your Patient Service Representative at New England Life Care.
- Questions about how to give yourself your IV medication or tube feeding: Call your VNA nurse or New England Life Care nurse.
- Questions regarding your medication side effects: Call New England Life Care and ask to speak with a pharmacist.
- Questions about your delivery: Call New England Life Care and ask to speak with your Patient Service Representative or if your question occurs after hours when our office is closed, please call New England Life Care and ask to speak with the pharmacist.
- Change of mailing or delivery address: Call New England Life Care and ask to speak with your Patient Service Representative.
- Health Insurance changes: Call New England Life Care and ask to speak with your Insurance Verification Specialist.
- Therapy is complete: Call New England Life Care and ask to speak with your Patient Service Representative.
- Question about the information you received about charges or a bill from New England Life Care: Call New England Life Care and ask to speak with our billing department.
( top )
Therapy Instructions
The following instructions have been provided in Adobe Acrobat (.pdf) format.
- Ampule & Syringe Medication Preparation / Administration
- Bard Syringe Pump Medication Administration
- Baxter Flo-Gard Pump Medication Administration
- CADD Prizm Medication Administration - IV Patient Controlled Analgesia Mode
- CADD Prizm Medication Administration - Continuous Mode
- CADD Prizm Medication Administration - Intermittent Mode
- CADD Prizm Medication Administration - Subcutaneous Patient Controlled Analgesia Mode
- CADD Prizm Medication Administration - TPN Mode
- Caring for your Central Venous Catheter
- Caring for your Groshong PICC
- Caring for your Intra-Spinal Catheter
- Caring for your Pheresis Catheter
- Caring for your Midline Catheter
- Caring for your PICC
- Caring for your Peripheral IV Catheter
- Caring for your Tunneled IV Catheter
- Chemotherapy Spill Instructions
- How to Administer Your Factor
- Tube Feedings using the Flexiflo Companion Pump
- Graseby Syringe Pump Medication Administration
- Medication Administration Using Gravity Method
- Medication Administration using the Gravity Method with Flow Regulator
- IV Hydration Patient Information
- Medication Administration using the Intermate
- Tube Feedings using the Kangaroo Pump
- Medication Administration using the MAXX Pump
- Medication Administration using the Mini-Bag Plus Method
- Tube Feedings using the Patrol Pump
- Caring for your Implanted Port
- Home Chemotherapy Patient Information
- Giving Yourself a Subcutaneous Injection
- Tube Feedings using a Syringe
- TPN Patient Information
- Vial and Syringe Medication Preparation / Administration
( top )