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Reimbursement & Insurance Services

At New England Life Care, we understand that injuries, illnesses and hospital stays that result in the need for advanced home care can lead to stress for patients and their families and contacting insurance providers is probably the last thing on their minds. As a patient of New England Life Care, our Reimbursement and Patient Account teams will act as a liaison between you and your insurance provider to ensure a seamless transition from the hospital to the comforts of your own home. As a not-for-profit organization, we have the flexibility to offer our high quality service at an affordable rate to keep New England Life Care as an option for any patient, regardless of ability to pay.

Our patient accounts team brings years of experience in handling complex insurance policies and we work hard to determine and maximize coverage for home infusion therapy so we can offer our patients the best service available, while keeping the out of pocket expenses to a minimum. We are contracted with an extensive number of private insurance carriers, participate in Medicare and Medicaid programs and Managed Care Organizations (MCO’s).

No matter whom your insurance provider is or what your financial situation is, our Reimbursement team will work with you to come up with a plan to meet your individual needs. In addition to working with your insurance carrier to maximize your benefit, we also offer payment plans and accept payments both online and over the phone, creating a hassle free experience for you. At New England Life Care, we want you to concentrate on getting well again with successful home infusion and to leave the insurance coverage to us!